2. Order process
4. Product info
7. Secure ordering
11. Customer content
12. Intelectual ownership and copyright
13. Legal disclaimer
General Terms and Conditions of Sale, hereinafter referred to as "Agreement", detailed below govern the contractual relationship between each user - hereinafter referred to as the "Customer", "You" or "Your" - and Zenwerk, acting under the trade name Chillout Seedbank, having its registered office in Amsterdam, Netherlands - hereinafter referred to as "Chillout Seedbank", "We", "Us", "Our", or "Ours".
Chillout Seedbank web shop constitutes of a group of websites, which include country-specific websites, mobile websites, blog, hereinafter referred to as the "Site".
By using the Site, confirming order, or disclosing any personal information to Us: (i) Customer agrees that he have read and understand the terms of this Agreement, (ii) unreservedly accept and agree to be bound by the terms and conditions of this Agreement, and (iii) accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement. These Terms and Conditions of Sale have been designed to protect rights of the Customer and to protect rights of Chillout Seedbank and to create an understanding between the parties.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THE SITE, PLACE AN ORDER OR DISCLOSE TO US ANY PERSONAL INFORMATION.
2. Order process
There is one way of placing an order:
- by the Internet on our website: www.chilloutseedbank.com -24 hours a day, 7 days a week
The ordering process consists of five easy steps:
Step 1: Summary - in this step Customer will see the summary of products which has been added to the basket with the breakdown of cost for each individual product.
Step 2: Login - in this step Customer will be asked to create Customer Account within Chillout Seedbank system, login to the existing one if he is already registered, or use the option of Instant Checkout enabling him to place an order without creating one.
Step 3: Address: this step allows Customer to confirm Delivery Address and Billing Address, make necessary changes or add a new one.
We do ask for double checking all information before submitting, because once it is submitted, we might not be able to change it before dispatch if any part of the information submitted is faulty.
Step 4: Shipping: in this step Customer will choose delivery method from the available ones.
Customer will also be prompted to agree to the General Terms and Conditions of Sale by ticking the available box. By this deed customer explicitly agrees that will adhere to them unconditionally.
Step 5: Payment: in this step Customer will see again summary of products which has been added to the basket, total product cost, total shipping cost, and finally total cost of the order.
Afterwards he will choose payment method which suits him best, by choosing it he will be redirected to one of secured payment sites where Customer will proceed with making payment.
Once Customer pays for the order, the fact of payment legally finalizes the purchase agreement made between the Customer and Chillout Seedbank.
The prices of products placed on the site are indicative, currency that is being used is Euro, with ISO 4217 currency code EUR and numeric code 978 [Currency EURO Currency Code EUR Numeric Code 978]. All product prices on the Site include 21% VAT, exclude delivery costs and possible country specific costs if applicable.
Delivery costs specified during the order process are indicative, currency that is used is Euro, with ISO 4217 currency code EUR and numeric code 978 [Currency EURO Currency Code EUR Numeric Code 978].
Chillout Seedbank reserves the right to modify the prices at any given moment, however We will apply the current rates as indicated to the Customer on the Site at the time of placing an order.
4. Product info
To provide precise and truthfull information about offered products is for Chillout Seedbank of utmost importance. Therefore information presented for the Customer in text, photographs and other media, is provided with painstaking attention to detail, with the respect to technical descriptions provided by Our partnerns and suppliers, within technical limits that occur. The Site states clearly: (i)purchase amount, (ii)product information, (iii) rights and obligations of the customer, if he decides to take the offer.
Chillout Seedbank offers several methods of delivery:
Royal Mail - Depends on the location this method of delivery allows Customer to receive the package in 3 to 21 days with British post and forwarded to his national postal service provider. Delivery time and shipping fees depends on the articles selected and country of origin of Customer.
Chillout Seedbank offers three guaranteed methods of delivery, namely: (i) "International Tracked and Signed Small Parcel" , (ii) "International Signed Small Parcel" and (iii) "Signed For: First Class Small Parcel". These three methods are guaranteed to be reshipped in the unlikely event of your package not reaching you the first time.
Exclusions from guarantee: (i) If your package is confirmed as delivered by the mail service however you claim to have not received it, you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to or left at your property.
(ii) Our guarantee is also voided if you enter an incorrect delivery name (not the name on the mail box) or address, as it is your responsibility to ensure we have the correct information to ship your package to. This is your responsibility to collect the package should it requires collecting from the mail service.
Chillout Seedbank places great emphasis to respect the indicative times of delivery placed on the website.We cannot, however, be held responsible for: (i) A late delivery (ii) Loss of a package caused by a third-party contracted to make delivery (iii) Loss of package by Customer (iv) Unforeseen events (v) Act of force majeure.
In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period, no reimbursement or re-delivery will take place. Upon reception of the order, Customer is obliged to verify package and the products with the order that was placed with Chillout Seedbank and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. In case of one or more products being lost, Customer is obliged to cooperate in the investigation upon the first request to do so. In case of non-compliance with this request Chillout Seedbank can rightfully claim the purchase amount on the Customer.
Having known and with respect to the applicable legal guarantees, Chillout Seedbank recommends that Customer direct any objections that he may have concerning damage on the date of delivery as quickly as possible by e-mail( within 7 days) at: – email@example.com or through contact form on Our Site. Please enclose order number and date of placing the order in the subject of the e-mail.
*Delivery times may be affected by delays in customs clearance. If applicable extra costs including, but not limited to: Tax, Duties, Custom, Local Tax at the Customer's country, will be passed on to the Customer. Delivery times are indicative and based on the average figures of experience, thus they can never be guaranteed. For islands lead time is 1 or 2 days extra.
**Additional costs for shipment to islands and remote areas can be requested. Additional costs for shipment for orders exceeding standard weight can also be requested.
****Chillout Seedbank reserves the right to use its discretion to keep or remove original breeders packaging to ensure safety of delivery.
All products available are directly delivered from stock. In the unlikely event when one, or couple of ordered products are not in stock, Chillout Seedbank will contact Customer in 14 working days from the day of placing an order with information about order status. If certain product is momentarily unavailable, Chillout Seedbank can send available products and will pay shipping fees for the product that is missing from the order. If Customer wishes to do so, We can offer a replacement product of equal price and quality. If Customer chooses to refuse, Chillout Seedbank can reimburse the unavailable product. If certain product is permanently unavailable Chillout Seedbank can offer a replacement product of equal price and quality. If Customer chooses to refuse, We can reimburse the unavailable product.
7. Secure ordering
Chillout Seedbank site is higly secure. Likewise all the methods of payment available on the Site are higly secure. We are taking great care in protecting Customer's confidential information both online and offline. To ensure security of transaction Chillout Seedbank is using Secure Sockets Layer protocol (SSL) industry leading standard for encrypting banking and private information of the Customer.
During the order process, when Customer submits sensitive information, Chillout Seedbank automatically encrypts Your confidential information in transit from Your computer to Ours. Indicators of being on a secure site are as follows: (i) the lock icon of your web browser becomes locked (ii), "http://" on your browser changes to "https://".
Financial data placed by our clients whilst acquiring is not memorized or registered in any way by Chillout Seedbank.
An approval period of 14 days applies to most of purchases. Within the approval period Customer has the right to return the products without stating a reason. The approval period starts from the moment of delivery. Customer can return the product within this time frame, at Customer's expense, following communication with Chillout Seedbank through e-mail at: firstname.lastname@example.org or through contact form on Our Site. Please enclose order number and date of placing the order in the subject of the e-mail.
Shipping fees and any others costs including but to limited to Custom, Tax, Duties and so forth, remain the Customer’s responsibility. The right of return applies only to products that has not been used or damaged. They need to be returned in their original, complete working condition (with original packaging, accessories, user guide and so forth). Any product that has been used, damaged, or is not in its original packaging, will not be refunded.
Customer have the right to return the product within 14 days of its delivery to the Customer (in this case post mark being the proof), Customer will be reimbursed within 14 working days from the date the product was being returned to Chillout Seedbank.
To qualify for a refund or exchange the product must be in “as new” condition, and with all accessories and free gifts offered with it, and with the original box and packaging.
By registering on the Site, or by placing an order, Customer agrees to provide Us with true and accurate personal information about the Customer. Personal data is being recorded in Chillout Seedbank administration. As any data this one is also a subject of computer processing, Chillout Seedbank is authorized to extract, handle and use this information. Wo would like to remind, that this does not apply to data placed by our clients whilst acquiring using other financial instrument, as this data is strictly secured and and not memorized or registered in any way by Chillout Seedbank.
By written request Customer have the right to access and view his personal data. Customer, by written request, can at any time modify this information. Modifications requested by the Customer will be processed unless these corrections appear to be not correct.
If Customer accepts to receive promotional e-mails, Chillout Seedbank and Our contractual partners may send occasional messages regarding certain products and offers. These option is available to choose during registration process on the Site. Customer may request at any time not to receive any more promotional e-mails by mailing Us. Only Chillout Seedbank is in possession of information regarding the Customer and will not provide any personal data to third parties other than for legal reasons or purposes of registration of personal data.
Chillout Seedbank use "cookies" which store small amounts of information data ou Your computer. These files assist us in tracking which products, or features of the Site Customer finds best. We use them to generate statistics and suggests products that may be interesting for the Customer, based on products that Customer previously viewed on the Site. Cookie files does not store any confidential information about the Customer. Before any recording of data takes place, Customer have the ability to accept or decline cookies by changing browser settings.
11. Customer content
When applicable You may produce Your own content on the Site. You understand that You are solely responsible for all of Your content posted on the Site. Customer alone assume all risks associated with Customer's content.
Customer agrees not to post, upload or otherwise transmit any user content that is false, unlawful, obscene, defamatory, abusive, out of context, infringe on the law, or its inappropriate or harmful in any way.
Customer agrees no to post, upload or otherwise transmit any user content that contains publicity of any product, web site or any other kind.
We do not approve, endorse or have control over Customer content. Customer content is not reviewed by us prior to posting and does not reflect Our opinions. Chillout Seedbank is not responsible for any part of these content, nor materials posted or uploaded to the Site. We reserve the right to block, refuse, move, edit or delete any content submitted to the Site that we find inappropriate or which infringe on the law.
There is no contractual or private relationship established by posting your content or review or use of your content. Chillout Seedbank is not liable for any disclosure of any Customer content including opinions or suggestions You post to the Site. We are entitled to unlimited use of any Customer content We may receive, for any purpose, commercial or otherwise, without prior notification, or compensation to You as the content supplier.
12. Intelectual ownership and copyright
All of the content on Chillout Seedbank site including, but no limited to: texts, descriptions, names, brand names, illustrations, images, videos and so forth is the sole property of Chillout Seedbank, its co-contractors and/or partners. Any total or partial reproduction of the Site content, by any means and or any support, without prior and explicit written authorization by Chillout Seedbank is striclty forbidden. All content, information, files etc.. offered by Our services are protected by Dutch and International law concerning intellectual ownership and copyright. Chillout Seedbank cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to do so. All fraudulent use of aforementioned content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Chillout Seedbank will not, under any circumstances, be held responsible if a Customer violates rights held by a third party through his own actions on the Site.
13. Legal disclaimer
Customer who purchases seeds from Chilloutseedbank.com is solely responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Chillouseedbank.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Each country has its own specific laws regarding importing, stocking, selling, buying and supplying hemp seed. Chillout Seedbank does not want anyone to act in conflict with any laws within any country person is living in. We do not advocate breaking the law.
Importing, stocking and supplying hemp seed is exempted from regulation under the 1961 United Nation Single Convention On Narcotic Drugs and affiliated international treaties. In countries such as the Netherlands, freedom to trade hemp seed is expressly incorporated in the National Opium or Narcotics Act legislation.
We dispatch our seeds on the condition that they will not be used by others in conflict with applicable local law. Chillout Seedbank does not wish to induce anyone to act in conflict with the law.
We expressly point out that each and every Customer who purchases seed from Chillout Seedbank is responsible for their own actions in the future. Chillout Seedbank will accept no responsibility in this respect. We cannot assume any responsibility nor liability for the actions of the Customer.
All the information on this website is for educational purpose only.
No information is intended to promote any illegal activity, in any way.
Our seeds are sold as a collectible souvenir only.
We dispatch our seeds on the condition that they will not be used by others in conflict with applicable local law.
In many countries it is illegal to grow plants from seeds that we supply. We strongly discourage our customers to act in conflict with the law by growing plants from our seeds. Chillout Seedbank dispatches seeds on the condition that they will NOT be used by customers in conflict with any applicable law, in any country.
By using Chillout Seedbank Site and any other of our services Customer declares that he or she is over 18 years old and have read and understand the above statement, and by entering Chillout Seedbank Site he/she acknowledges the statement.
For countries where Cannabis germination is legal, viability and germination rates of all varieties are tested on a regular basis. However, Chillout Seedbank does not accept any product-liability and we do not give any guarantees.
Chillout Seedbank Site is subject to typographical errors in the content of any type, text or other media, placed on the Site, We cannot assume any responsibility for the consequences of those errors.
By using Chillout Seedbank Site and any other of our services Customer declares that he or she is over 18 years old.
Chillout Seedbank Site and all of Our products are intended for explicit use of people aged over 18 years old. Keep all products of Chillout Seedbank away from children.
Customer orders products available on the Chillout Seedbank site at his own personal discretion.
Chillout Seedbank cannot be held accountable for damage as a result of improper use of purchased products.
The mutual promise by Customer and Chillout Seedbank to arbitrate any and all disputes, and to do so on an individual basis, rather than to litigate before the courts and / or other bodies, provides the mutual consideration for this agreement to arbitrate.
Prices are subject to change.